311

To learn about opportunities for pre-scheduled, in-person appointments with 311 staff, send an email to 311@columbus.gov.

Two 311 Reps Smiling in front of Mobile City Hall

Welcome to the 311 Customer Service Center!   

Select "Submit Request" to begin a new 311 request. Use “Account Login” to create or login to your 311 account.

As a resident of Columbus, 311 is your one stop shop for all non-emergency City services. See below to learn more about how 311 works for you.

Contact 311

24 hours a day
Online at - columbus.gov/311
Email at - 311@columbus.gov 
Mobile App - Download CBUS 311 for iPhone
Mobile App - Download CBUS 311 for Android

Monday - Friday 7:00 AM - 7:00 PM
Call (614) 645-3111

Sign up for Updates

Sign up for email updates from the Department of Neighborhoods and other City Departments.

Language Access Information

MyLanguage 311

  • Mas Informacion Sobre 311
  • 311 ग्राहक सेवा केन्द्र
  • Xarunta Adeegga Macaamiisha ee 311
  • Le centre de service client 311
  • ٣١١ بأكثر من ٢٤٠ لغة

Emergency Phone Numbers

Police or Fire Emergency
Dial 9-1-1

During Non-Business Hours

Water Emergency
(614) 645-7788

Electric Emergency
(614) 645-7627

Sewer Emergency
(614) 645-7102