311 SERVICE CENTER – COMMUNITY ANNOUNCEMENTS.

The 311 Customer Service Center is open and representatives are available to accept your call Monday through Friday from 8:00 AM to 5:00 PM. You may also submit a service request by using the menu below, through the My Columbus mobile application and by e-mail at 311@columbus.gov.

2021 Conversion Schedule with Impacted Areas:

March, 2021

Gorgesville Road Station. BOUNDARIES: 5th Ave, 3rd Ave, Oxley, Fairview. Will convert to 90-gallon collection the week of March 22, 2021.

April, 2021

Gorgesville Road Station. BOUNDARIES: 5th Ave, 3rd Ave, Oxley, Fairview. Will convert to 90-gallon collection the week of April 19, 2021.


The City of Columbus Service Center provides a way for you, the resident, to submit a request for City Services. The Service Center is the single point of contact for requesting all non-emergency City services and is available to residents, City businesses, and visitors.

The Columbus Service Center is also known as "3-1-1"; its mission is to provide access to City services and City information with the highest possible levels of customer service. The "3-1-1" initiative strives to help City agencies provide efficient service delivery by allowing them to focus on their core missions, manage workloads efficiently, provide insight into the needs of residents, and measure how well services are delivered.

Call Center hours

Monday - Friday: 8:00 AM - 5:00 PM

Saturday/Sunday: Closed

Phone Number: (614)645-3111 or Email us

For a Police or Fire emergency, dial 9-1-1.

PLEASE NOTE: If you have a non-emergency Police or Fire issue that needs prompt attention outside the normal business hours of the 311 Service Center, please call (614)645-4545.

For water emergencies during non-business hours, call (614)645-7788.

For electric emergencies during non-business hours, call (614)645-7627.

For sewer emergencies during non-business hours, call (614)645-7102.

To report pollution in our rivers and streams or to report anything other than rain entering a storm drain, call (614)645-STREAM(7873) 24 hours a day.

FOR CRIB (PACK ‘N PLAY) EMERGENCIES DURING NON-BUSINESS HOURS CALL THE COLUMBUS FIRE ALARM OFFICE AT 614-221-3132, ext. 72120.