311 SERVICE CENTER – COMMUNITY ANNOUNCEMENTS.

As a result of the COVID-19 health emergency, the 311 Customer Service Center will temporarily transition to only accepting service requests by e-mail at 311@columbus.gov, the Columbus.gov/311 website, the My Columbus App and through voicemail at 614-645-3111 or 311.

For public safety issues, please contact 911 (emergency) or 614-645-4545 (non-emergency) and for COVID-19 inquiries please contact Columbus Public Health at 614-645-1519. To submit a code enforcement emergency service request, please contact 614-645-2202 Monday through Friday from 7:30am to 4:30pm. Code enforcement emergencies include open vacant structures, unsanitary dwelling units, sewage in basement, no heat in the wintertime, and no water service. For sewer related emergencies please call the Department of Public Utilities at 614-645-7102.

We appreciate your patience during this time.

REFUSE DIVISION CONTAINER CONVERSIONS - Continuing through 2020, the Refuse Division will notify affected residents via mail with detailed information about the replacement of 300 gallon containers with 90 gallon containers. Impacted residents will receive a notice prior to delivery of new 90 gallon containers. Following is the updated conversion schedule:

2020 Conversion Schedule with Impacted Areas:

March

Georgesville Road Station. BOUNDARIES: McKinley Ave, W Broad St, Central Ave, Schultz. Will convert to 90-gallon collection the week of March 16, 2020.

April

SLC Station. BOUNDARIES: 2nd Ave, 1st Ave, Harrison Ave, Perry St. Will convert to 90-gallon collection the week of April 13, 2020.

May

Alum Creek Station. BOUNDARIES: Frebis Ave, Hosack St, S 19th St, Parsons Ave. Will convert to 90-gallon collection the week of May 18, 2020.


The City of Columbus Service Center provides a way for you, the resident, to submit a request for City Services. The Service Center is the single point of contact for requesting all non-emergency City services and is available to residents, City businesses, and visitors.

The Columbus Service Center is also known as "3-1-1"; its mission is to provide access to City services and City information with the highest possible levels of customer service. The "3-1-1" initiative strives to help City agencies provide efficient service delivery by allowing them to focus on their core missions, manage workloads efficiently, provide insight into the needs of residents, and measure how well services are delivered.

Call Center hours

Monday - Friday: 7:00 AM - 6:00 PM

Saturday/Sunday: Closed

Phone Number: (614)645-3111 or Email us

For a Police or Fire emergency, dial 9-1-1.

PLEASE NOTE: If you have a non-emergency Police or Fire issue that needs prompt attention outside the normal business hours of the 311 Service Center, please call (614)645-4545.

For water emergencies during non-business hours, call (614)645-7788.

For electric emergencies during non-business hours, call (614)645-7627.

For sewer emergencies during non-business hours, call (614)645-7102.

To report pollution in our rivers and streams or to report anything other than rain entering a storm drain, call (614)645-STREAM(7873) 24 hours a day.

FOR CRIB (PACK ‘N PLAY) EMERGENCIES DURING NON-BUSINESS HOURS CALL THE COLUMBUS FIRE ALARM OFFICE AT 614-221-3132, ext. 72120.